Reviews 106 reviews

The Hilton Waikoloa is a huge, beautiful resort, but they were so inundated with guests that their ability to deliver true Hilton hospitality was diminished by their overwhelmed and understaffed employees. The pool area was full of dirty towels and trash, while the food areas were out of popular items (who runs out of chicken tenders?). The spa was a bit nicer, although non-working showers and clogged drains put a damper on that experience, too. Perhaps in the off season (if there is one in Hawaii) they can better deliver, but if I had to do it again, I would just pay for an extra night in my condo and then catch my red-eye flight that evening rather than spend my hard-earned $$ at a resort that was clearly caught cutting corners by not hiring enough staff to meet the demands of the day.

Lazy river ride was not operational. Only 1 pool was nice with a decent water slide and waterfalls. Not worth paying for a day pass.

I've been to this hotel dozens of times over the years, but this was my first time using Resort Pass. It was so simple and SO muh cheaper than booking a room. Registration at the Kona pool was a snap. We swam in all three pools and in the lagoon. We had lunch at the Lagoon Grill and watched the dolphin encounter from our table. And when we got tired, we took the tram to the lobby. NOTE: You can avoid the parking fees by parking over at the Queen's Marketplace or the King's Shops. There is a shuttle that runs every 20 minutes from 10am-10pm, and it take you to the lower lobby of the Hilton. $2.00 per person each way, so we paid a total of $8.00.

When we arrived, the "so called private cabana and hot tub was occupied by a group of 4 people. They did offer us 1 lawn chair. They said they didn't rent the entire cabana. Instead of arguing, we asked the pool desk employees if they would ask them to leave. They got them leave about 30 minutes later, but left all of their trash at the cabana. Old drink cups, cigarette buts etc. Lounge chair pads were already wet from others laying on them. We picked up the trash and found a nice waitress to take it away. Thats the reason we gave review even 1 star. The waitress was great! Definitely not worth the $385.00. No popsicles, No free cocktails.

For a group of four, reserving a luxury daybed costs just $15 more than mere entry to the resort! We had a fantastic day and really great, attentive service from McKenna, who stopped by frequently to check on us and take our drink orders. The pools are beautiful, slides are fun, lagoon is kinda weird/murky BUT I did swim with a gorgeous honu and a spotted eagle ray, which definitely overrode my slight squeamishness about the water! Food was about what you'd expect from a giant resort...not memorable but it did the trick. Beautiful grounds and incredible ocean views!

We were a party of four. It was a great day at the hotel pool. I would say that the Hilton could have more bathrooms available. Two stalls for women was not enough! Pool side service by Dylan was excellent. We had a great day!

Love the Hilton Waikoloa & this is my first time booking through ResortPass. We had a party of 11 and ResortPass was a better deal for us than booking through Hilton. Our only hiccup was that the Waikoloa didn't offer everything that ResortPass promised to us ... mainly the safes with USB charging. The resort is in the process of updating their safes, which I can only assume means there's a breakdown in communication between the Hilton & ResortPass. A little bit of a bummer but not a deal-breaker. That said, the day pass was awesome & the resort has lots of things for folks of all ages (our youngest was 11 and our oldest was 71) ... pool with waterslides, volleyball nets, sand entry, bar/food service, a lagoon for swimming with the dolphins, SUPing, etc. I'd definitely go back.

We brought our whole family with 3 young children. They had a blast at the property and enjoyed the massive pools there. Everything from playing in the lagoon to the water slide made them enjoy it so much. Our family had a great time and we would consider coming again. I would also note that the safes from the cabanas were not there when we arrived. Overall, it was a lot of fun!

Loved it had a great time. But parking should be included for the day pass honestly felt ripped off there.$30 to leave and 50 for each pass that was 230 plus tax and $150 in drinks

I had no problem checking in.. will definitely use this service again.