FAQ

What is ResortPass?

ResortPass is an online booking platform for access to resorts and hotels for pool, spa, fitness, and amenities.

Based in Santa Monica, CA, ResortPass launched in May 2016. We are excited for you to take a "daycation" and spend the day at a luxurious resort with your family and friends (or pamper yourself with some relaxing alone time)!

Why are prices in the calendar different on different days?

Pricing is based on availability so for days when there is less available space for day guests at the hotel, prices are higher. Weekends and peak season tend to have higher prices whereas weekdays and the off-peak travel season will typically be lower.

How do I check into the hotel?

Once you book, you will receive a confirmation email with all the details including the check-in location. You do not need to print out your confirmation email to bring to the hotel, although you can if you wish. Just bring yourself and a photo ID or your booking ID to the hotel concierge desk (or the location specified in your booking confirmation). They will verify your reservation in their system and check you in.

How far in advance can I book?

Most hotels allow you to book up to 10 weeks in advance, although some hotels have shorter booking windows. Shorter booking windows will be specified on the hotel page. Dates outside of the booking window will also be greyed out in the calendar. Simply wait until your desired date is closer to book, or contact us if you would like to book your daycation further in advance.

Can I cancel my booking?

The cancellation policy can be found on each hotel page. Once you book, the cancellation policy will also appear in your booking confirmation email and in your online account. You may cancel your booking yourself in the My Account page and automatically receive ResortPass Credit which can be used towards any other booking at any time. ResortPass Credits will automatically be applied in your cart on your next booking. You may also call, email, or live chat with us for any cancellation or refund requests.

Can I change my booking?

You can make any changes to your booking by logging into your online account and click Change for the booking you would like to edit. You will be directed to the hotel page where you can adjust your cart, date, and guest names. Click Save Booking and you will receive a new confirmation email.